Job Description

Udjat Agency, Alexandria branch, is looking for a professional social media moderator to build, manage, and monitor a strong online presence for Udjat clients.

Your responsibility is to respond to client inquiries and provide help via social media platforms.

You should be able to improve site traffic and customer interaction metrics that are in line with your overall marketing strategy.

Job duties:

Provides high-quality customer service by promptly responding to consumer inquiries.

kindly with precise and comprehensive information and guides them when necessary.

Through managed services, it provides consumers with services and campaign-specific information.

social networking outlets.

1. Identify and maximize selling and cross-selling possibilities via social media.
2. monitors brand reputational risk and assures compliance with all regulatory and legal requirements.
3. when dealing with questions and issues addressed on social media platforms.
4. Responsible for following up on client inquiries and assigned cases until a solution is found.

Requirements:

1. The maximum age is 22 years.
2. Experience on social media channels.
3. Experience dealing with consumer inquiries and complaints at a startup institution is a plus.
4. Excellent communication abilities in both English and Arabic.
5. Problem-solving and query-resolution abilities.
6. Great attention to details.
7. Capable of working on their own.
8. Excellent understanding of contemporary social media platforms and technology
9. Flexible schedule and ability to work late hours if necessary
10. computer and system knowledge
11. Exceptional administrative abilities
12. Work availability: 8 hours per day, any 6 days a week.

Skill Recquired